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Need help? Please contact us via email at real-time@barchart.com= .
The setup file for cmdtyView Excel is located here.
No. We leverage technology from Microsoft called ClickOnce which provide= s an auto-update option whenever a new release is pushed to production.
Yes and no. The install package checks to see if the .NET Framework 4.7.= 2 or later and VSTO are currentl= y installed, and this preliminary check requires Admin rights. If your PC m= eets the minimum requirements for .NET and VSTO but you don=E2=80=99t have = Admin rights, you can still install cmdtyView Excel by opening this link in Internet Explorer.= p>
The minimum software requirements for cmdtyView Excel are as follows:
Microsoft Windows 8 or Windows 10
Microsoft Excel 2013, Excel 2016 or Excel 2019
Microsoft .NET Framework 4.7.2 or later
The minimum software requirements for cmdtyView Excel are as follows:
1 gigahertz (GHz) or faster processor
2 gigabyte (GB) of RAM for 32-bit or 4 GB for 64-bit
16 GB hard disk space
800 x 600 display
Yes. cmdtyView Excel uses a communications protocol called WebSockets wh= ich provides a persistent connection between a client and server in a firew= all friendly manner.
It does, but the downloaded version of Excel 2019 is required as the bro= wser based version of Excel for Office 365 does not support RTD.
We do a fair amount of logging for cmdtyView Excel and the first step in= the troubleshooting process should always be to grab the log files and sen= d them over to our support crew at real-time@barchart.com.
The log files are located in C:\Users\your_user_name\AppData\Ro= aming\Barchart\cmdtyView Excel where =E2=80=98your_user_name=E2=80= =99 is the name of the local user of the PC where you=E2=80=99re grabbing t= he log files from. The aforementioned directory is hidden by default and wi= ll need to be unhidden by going to your Control Panel and selecting the opt= ion to Show all Files and Folders.
The cmdtyView Excel add-in utilizes something called RTD which is inhere= nt to Microsoft Excel on the Windows OS. While it doesn=E2=80=99t run nativ= ely on a Mac, you may run it on a Windows virtual such as Parallels, Virtua= lbox or one of the many virtuals which allow you to run Windows on a Mac.= p>
No. cmdtyView Excel is its own stand-alone service which can operate ind= ependent of the cmdtyView Desktop or in parallel to.
cmdtyView Excel is included in the cmdtyView Pro subscription but not in= cluded in the cmdtyView LTE subscription. Please contact our Sales Team at = cmdty@barchart.com or (612) 618-5981 for more info= rmation.
Much like our flagship product cmdtyView, the cmdtyView Excel add-in sup= ports the entire Barchart ecosystem. You can check out our entire catalog o= f global market data and commodity prices here= a>.