Here are some of the items our users are most frequently asking us about. If you have suggestions, please drop us a line at marketplace@barchart.com
It’s completely free. No really!! We work with your local elevator company to provide you with free access to data and tools that improve your experience in dealing with them.
There isn’t one. You get free data, tools, and charts, and communication channels with your local grain merchandiser. They get a better way to work with you on your grain marketing plans. Everybody wins.
You can use as many or as few features as you’d like, but to really make the most of Marketplace you’re going to want to manage your offers through the platform. Additionally, we make it so easy to communicate with your favorite merchandiser through the Chat feature that we strongly suggest using this as your primary communication tool. Make an offer, chat about it, and close a deal in less time than you ever though possible.
We’ve worked to document as many FAQs about the product as possible, but maybe we missed something. If you don’t see the answer you’re looking for on this page, please send us a note at marketplace@barchart.com. We’re here to help!
After downloading our apps make sure to select “Allow Notifications”. Alternatively, you can can do the following:
Go into phone settings
Select “Notifications”
Choose the elevator app and set to allow notifications
Here is our current level of functionality and what’s on the roadmap
Elevator Alerts | Available
Chat | Available
eSign Updates | Available
Price Alerts | Coming Soon
Offer Updates | Coming Soon
These are the different tiers of Marketplace users and what features are available to them
Public - Any user that has downloaded the app. No registration required
Registered - A user that has registered for the app and confirmed their email
Synced - A registered user that has confirmed their cell phone number and can access ERP data
Approved - A registered user that has been approved by their grain buyer to make offers
Within the app, certain features are available to a user based on their “user tier”
Feature | Public | Registered | Synced | Approved |
---|---|---|---|---|
Futures | X | X | X | X |
Cash Bids | X | X | X | X |
Weather | X | X | X | X |
News | X | X | X | X |
My Elevator | X | X | X | X |
Push Notifications | X | X | X | |
Alerts | X | X | X | |
ERP Data - i.e. Contracts and Tickets | X | X - if synced, then yes | ||
Chat | in development | in development | X | |
Offers | X - if approved, then yes | X |
We want to make sure all of our users are equipped with the tools they need. If you have a great idea for a new feature, or there is data you want to see, just shoot us a note at marketplace@barchart.com
Absolutely! Producers can log in to multiple pages at once as long as you have them open on separate tabs.
This is a feature our users have been asking us about, and in the coming Marketplace Pro version, producers will be able to view all elevators you are registered with consolidated on one page.
Yes, you will receive an email when an elevator approves or denies your account. The elevator will have 96 hours to approve your request. If you haven’t been explicitly approved, you’ll no longer be able to access some elevator-specific features, but will still be able to access the public version of the application. You can always reach out to your elevator contact and coordinate with the Marketplace team (marketplace@barchart.com) to work on getting approved after the initial 96 hour period.
No. Users can only submit offers after explicit approval from the elevator.
Yes, users can chat with elevators prior to gaining approval. However if the elevator does not grant approval, users will no longer be able to chat with the elevator.
We don’t currently offer real-time data through the Marketplace product offering that is provided by your local elevator. Our paid app, Marketplace Pro, will allow Producers to subscribe to real-time and see local grain bids all in one place.
Organic refresh rate is set at every five minutes from the time that a user logs into the platform. Users can manually refresh the bids by clicking the refresh button. Keep a look out for "streaming" cash prices in a future release!
These settings are controlled by the grain elevator and represent either minimum or maximum values they allow to be used in the system. Merchandisers can also set whether they are willing to accept odd values. If you feel as though the available values aren’t aligned with what you’d expect, please reach out to us at marketplace@barchart.com and let us know what elevator you’re looking at, and who your primary contact is.
Yes! Any time your merchandiser updates your offer ticket this will flow through seamlessly to your desktop application or mobile app. We look for new updates every 20 seconds, so while it’s not truly “real-time”, it’s about as real-time as you could reasonably require. You will also receive an email updating you on the latest status change.
Merchandisers are able to create offers on behalf of their producers so any new or updated offers will be broadcast out to your apps. If you have any questions on an offer, please use the Chat system to let your merchandiser know.
This can happen as we check for your approval status every 60 seconds. It’s possible that after you were approved, you put in an offer before your status was updated. Please try again and everything should work. Should this issue persist or you believe it’s something different, then our friendly support team at marketplace@barchart.com can get you squared away.
First we split offers based on whether they are “Open” (Pending or Working offers) or “Closed” (Accepted, Cancelled, Expired, or Rejected offers). Then for Open offers we sort in ascending order by the expiration date. This ensures that your most time sensitive offers are at the top of your screen. For Closed offers, we first sort by status (Accepted, Cancelled, Expired, Rejected in that order) and then in ascending order by delivery date.
Not at all! In order to chat with producers each merchandiser needs to be setup with a cmdtyView Pro account. It’s super easy to get them onboard so please reach out to marketplace@barchart.com with the relevant elevator, the merchandiser's name, and their email address so we can start getting them setup on the product. You’ll be chatting in no time!