Is a producer having issues registering for the system? Are they unable to link their grain accounting data? We’re here to help. If you need more assistance please reach out at marketplace@barchart.com

Troubleshooting Tips

If your client is having any issues at all with the product, please follow the following procedures

1. Close the app out and then relaunch it

   1. iOS - Closing Apps

   2. Android - Closing Apps

2. Sign Out and then Sign In again

   1. Settings → Account → Sign Out

If the steps above don’t resolve your problem, please refer your producer to the detailed troubleshooting information below or reach out to marketplace@barchart.com and we’ll work to resolve your issue

Grain Accounting Linkage

Error Messages

• You cannot view your tickets until your account is linked with your grain provider account

• None of your elevators are setup to use our Grain Accounting System. If you believe this is a mistake, please contact our support team.