FAQs

Owned by Brendan Hebert
Last updated: Apr 20, 2022 by Colleen Sheeren
3 min read

How do I contact your Support Team?

Need help?  Please contact us at (800) 238-5814 or email us at real-time@Barchart.com.

Where can I find the Barchart for Excel download?

The setup file for Barchart Excel is located here.

Do I need to install new updates of Barchart for Excel for each new release?

No.  We leverage technology from Microsoft called ClickOnce which provides an auto-update option whenever a new release is pushed to production.

Do I need Admin rights in order to install Barchart for Excel?

Yes and no.  The install package checks to see if the .NET Framework 4.7.2 or later and VSTO are currently installed, and this preliminary check requires Admin rights.  If your PC meets the minimum requirements for .NET and VSTO but you don’t have Admin rights, you can still install Barchart Excel by opening this link in Internet Explorer.

What are the minimum software requirements for running Barchart for Excel?

The minimum software requirements for Barchart for Excel are as follows:

  • Microsoft Windows 8 or Windows 10

  • Microsoft Excel 2013, Excel 2016 or Excel 2019

  • Microsoft .NET Framework 4.7.2 or later

 What are the minimum hardware requirements for running Barchart for Excel?

The minimum software requirements for Barchart for Excel are as follows:

  • 1 gigahertz (GHz) or faster processor

  • 2 gigabyte (GB) of RAM for 32-bit or 4 GB for 64-bit

  • 16 GB hard disk space

  • 800 x 600 display

Is Barchart for Excel firewall friendly?

Yes.  Barchart for Excel uses a communications protocol called WebSockets which provides a persistent connection between a client and server in a firewall friendly manner.

Does Barchart for Excel run on Office 365?

It does, but the downloaded version of Excel 2019 is required as the browser based version of Excel for Office 365 does not support RTD.

Where are my log files located?

We do a fair amount of logging for Barchart for Excel and the first step in the troubleshooting process should always be to grab the log files and send them over to our support crew at real-time@barchart.com.

The log files are located in C:\Users\your_user_name\AppData\Roaming\Barchart\Barchart Excel where ‘your_user_name’ is the name of the local user of the PC where you’re grabbing the log files from.  

 

The aforementioned directory is hidden by default and will need to be unhidden by going to your Control Panel and selecting the option to Show all Files and Folders.

Does Barchart for Excel run on a Mac?

The Barchart for Excel add-in utilizes something called RTD which is inherent to Microsoft Excel on the Windows OS.  While it doesn’t run natively on a Mac, you may run it on a Windows virtual such as Parallels, Virtualbox or one of the many virtuals which allow you to run Windows on a Mac.