Help

When clicking on the Help icon a drop down menu will display with four options: User Guide, Contact Support, Logging and Diagnostics.

Open

The User Guide will take you to this support manual’s landing page. The Contact Support option will open up a new, external browser that will allow you to submit a support request directly to our support team.

Open

The Logging option will allow you to quickly pull both your local Data Folder and Log folder.

Diagnostics will show your connection status to the various Barchart servers in addition to the IPs required for connectivity.