Troubleshooting
- Brendan Hebert (Unlicensed)
Microsoft Store vs. Downloaded Version
cmdtyView for Excel will only work on the downloaded version of Excel. Below are the steps to verify which version of Excel you are currently running.
Step 1: Open Task Manager and expand the application that you want to examine:
Step 2: Right-click on the app, then select ‘Go to details’:
Step 3: On the Details tab of Task Manager, take a look at the Command Line column to see where the app is running from. If you do not have the Command Line column shown, right-click on the column headers and go to the Select Columns dialog to show it:
If the command line points to c:\Program Files\WindowsApps, then it’s a Microsoft Store app.
Check System Requirements
cmdtyView for Excel requires the following to operate:
-Windows 10
-Microsoft .NET Framework 4.7.2 or later
-VSTO
-Microsoft Excel 2013 or later
cmdtyView for Excel Add-in Disabled
Step 1: Open Excel Options:
Step 2: Select Add-ins then click in the Manage drop down and select Disabled Items and then Go.
If cmdtyView for Excel is visible in the Disabled list, enable the add-in.
cmdtyView for Excel Not Displaying in Ribbon
Step 1: Open Excel Options:
Step 2: Select Add-ins then click in the Manage drop down and select COM Add-ins and then Go.
Step 3: Make sure cmdtyView for Excel is checked.
If cmdtyView for Excel is checked but not displaying in the ribbon, Excel may have had instances running during the install. Uninstall Barchart Excel, close down all instances of Excel and reinstall the Add-in.
Unregistered UDF Formulas
If cmdtyView for Excel cells are not populating data and displaying like below:
Step 1: Open Registry Editor:
Step 2: Go to:
HKEY_CURRENT_USER\Software\Microsoft\Office\<VERSION>\Excel\Options
Check to see if a key (OPEN or OPEN1 or OPEN2 or OPEN3…) with a value like below is present.
‘ /A "cmdty.udfs" ’ for cmdtyView for Excel
Step3: If not present, close out of all Excel instances (check Task Manager as well for any Excel instances).
Step 4: In the Registry Editor add the next free open key (OPEN or OPEN1 or OPEN2 or OPEN3) and the Barchart Excel value (/A "cmdty.udfs) to Below:
HKEY_CURRENT_USER\Software\Microsoft\Office\<VERSION>\Excel\Options
Step 5: Close out of the Registry Editor and check cmdtyView for Excel again.
cmdtyView for Excel Update Errors
New versions of cmdtyView for Excel are periodically released to production and are automatically pushed to Excel via Microsoft’s ClickOnce technology. If you encounter issues with a cmdtyView for Excel update you will want to check your Windows Security and the Protection history.
The Protection history will display recent potential threats that were blocked. If cmdtyView for Excel’s files are present you will want allow cmdtyView for Excel’s files to auto update in the security settings. One way this can be accomplished is by adding the cmdtyView for Excel’s folder to the Exclusion list in Windows Security:
Diagnostics and Logging
If any or all of the troubleshooting above is unsuccessful:
Step 1: Click on the Help drop down located in the Support section of the cmdtyView for Excel ribbon and select Diagnostics:
Step 2: Check to see if all servers statuses are green (healthy connection):
Yellow will display when you are not logged in. The server status will be red if there is no internet connection or a connection can not be established to our servers. For the latter, you will want to check with the local system administrator.
To submit your cmdtyView for Excel logs:
Step 1: Click on the Help drop down located in the Support section of the cmdtyView for Excel ribbon and select Logging:
Step 2: Choose “Detailed” Log type:
Step 3: Reproduce the error encountered after selecting Detailed logging.
Step 4: Once reproduced, export the Detailed Log files and send to our support team at support@barchart.com
Step 5: Once sent, change the Log Type back to Standard.